A few things to know

Appointments & Booking

Book online, call to book, or walk in.

• We recommend booking in advance to secure your preferred time.
• Book online anytime through our booking system.
• Call to book with our team during open hours.
• Walk-ins welcome when a chair is available.
• If you have any trouble booking online, call us and we are happy to assist.

Cancellations & No-Shows

A little heads-up keeps things running smoothly.

• Please provide at least 5 hours' notice for cancellations or changes.
• For emergencies, kindly call the salon directly.
• Last-minute cancellations or no-shows may affect future booking privileges or require a deposit.

Late Arrivals

15-minute grace period to keep things on track.

• Please arrive on time to enjoy your full service.
• A grace period of up to 15 minutes is allowed.
• Late arrivals may result in shortened or rescheduled services.
• In some cases, unfinished services may require a new appointment.

Payment

Settled at the time of your service.

• Payment is due at the time of service.
• We accept cash, debit, and mobile payments.
• All services and products are non-refundable.

Service Guarantee

Warranty on chipping and breakage.

• 7 days warranty for shellac services.
• 14 days warranty for artificial nails (acrylic, bio gel, Gel-X).
• Covers chipping or breakage not caused by misuse or accidents.

Satisfaction & Communication

Speak up - we want you to love every detail.

• We always want you to love your nails. Please confirm your color, shape, and design with your technician before leaving.
• Once you leave the salon, it is understood that you are satisfied with the service.
• Please contact us within 24 hours if you experience any issues so we can assist you promptly.
• Adjustments after your visit may be subject to a fee depending on the situation.

Right to Refuse Service

Your safety and comfort come first.

• For the safety and comfort of everyone, we may respectfully refuse service to clients with contagious conditions, infections, or open wounds.
• We are not allowed to treat ingrown toenails. Please consult a specialist for treatment.
• We may also refuse service to anyone displaying rude or inappropriate behavior.
• We are committed to maintaining a safe and relaxing environment for all.

Salon Experience

A calm space for everyone to enjoy.

• During busy times, another technician may assist to ensure smooth and timely service.
• On weekends or peak hours, a short wait may occur - even with appointments. We appreciate your patience.
• Please limit the number of accompanying guests to help maintain a relaxing environment.
• Children must be supervised at all times.

Personal Belongings

Please keep your valuables with you.

• Please keep your valuables with you at all times.
• We are not responsible for lost or damaged items.